Terms of service

About these terms

These terms explain the rules for using the DesiLu's Pet Boutique website and the DesiLu's Pet Boutique app for iPhone and Android (together, the "services"), run by DesiLu's Pet Boutique LLC ("DesiLu's", "we") in Lynnwood, Washington. By using the services, you agree to these terms. If you don't agree, please don't use them.

Your account

When you create an account in the app, you agree to give us accurate information and to keep it up to date. You're responsible for what happens through your account, so please let us know if you think someone else is using it.

You can delete your account at any time from the Account screen in the app, or by visiting our account deletion page. Deleting your account removes your information from our booking records as described in our privacy policy.

Appointment requests

The website and app let you send us an appointment request. A request is not a confirmed appointment — your visit is only booked once DesiLu's confirms it with you. We may suggest a different time if your requested slot isn't available.

Prices are quoted by phone, because the right service and time depend on your pet. Any price you hear about before we see your pet is an estimate, not a final quote.

Cancellations and no-shows

Life happens, but grooming time is reserved just for your pet. Our cancellation and no-show policy explains what we charge when appointments are missed or cancelled late. Please read it on our policies page before you book.

Your pet's health and safety

You agree to tell us about any health, medical or behavior issues that could affect your pet during grooming, and to keep your pet's vaccinations current before every visit.

Your pet's safety comes first. We may decline a groom, or stop one that's already started, if we believe continuing wouldn't be safe for your pet or our team. If that happens, we'll contact you right away.

Things you share with us

The app lets you add pet photos, vaccination records and care notes. By sharing them, you confirm that they're yours to share and that you have the right to send them to us. You keep ownership of what you share; we only use it to care for your pet and manage your visits.

Using the services fairly

Please use the website and app only for their intended purpose. Don't try to break into them, disrupt them, scrape them, send false appointment requests, or use them for anything unlawful. We may block access for anyone who misuses the services.

Our content

The DesiLu's name, logo, photos and text on the website and app belong to DesiLu's Pet Boutique LLC. You're welcome to browse and share links, but please don't copy or reuse our content for your own business without asking us first.

Disclaimers

We work hard to keep the website and app accurate and available, but they're provided "as is" and "as available." We don't promise they'll always be error-free or uninterrupted, and we make no warranties beyond what the law requires.

Limitation of liability

To the fullest extent the law allows, DesiLu's Pet Boutique LLC isn't liable for indirect or incidental damages — like lost profits, lost data or missed appointments — arising from your use of the website or app. Our total liability for any claim related to the services is limited to the amount you paid us for the service at issue, or one hundred US dollars if you paid nothing. Nothing in these terms limits liability that can't be limited under Washington law.

Governing law

These terms are governed by the laws of the State of Washington, without regard to conflict-of-law rules. Any dispute about the services will be handled in the state or federal courts located in Washington.

Changes to these terms

If we change these terms, we'll update this page and the date at the top. If a change is significant, we'll do our best to let you know. Continuing to use the services after a change means you accept the updated terms.

Contact us

Questions about these terms? Email contact@desilus.com or call 425-903-4219. You can also read our privacy policy and shop policies.